Team Leader

As a Team Leader at Boo Boo Laand, you will play a key role in overseeing the operations and ensuring exceptional guest experiences. Leading a team of dedicated individuals, you will uphold the highest standards of safety, customer service, and operational efficiency while fostering a positive and engaging environment for both guests and staff. Duties and Responsibilities: SUPERVISION & TEAM MANAGEMENT Create daily run-sheets and staff assignments. Conduct staff briefings, grooming checks, and ensure break compliance. Monitor staff engagement and performance throughout the shift and provide on the job coaching. Provide coaching and escalate issues to DM. CHECKLIST CONTROL & REPORTING Ensure all checklists (opening, closing, cleaning, safety, attractions) are completed accurately. Submit checklist summaries and highlight issues to DMs. Report team performance, incidents, or guest concerns to DM/VM each day. GUEST EXPERIENCE Actively engage guests and oversee attraction flow, queue management, and problem-solving. Respond to non-escalated guest concerns. Ensure birthday rooms, party setups, or event spaces are prepared and reset correctly. SALES Encourage and engage the team in sales targets to ensure all KPIs/targets are being met each month Ensure the team have the support and tools required to excel in sales. OPERATIONAL SUPPORT Cover DM responsibilities when assigned. Support cash operations at reception; can access safe for cash in/out and cash exchange. Lead on small operational projects (events, queue flow, merchandise displays, etc.). Show more Show less