Travel Consultant - English Speaker

Company Description iQor is a global customer experience solutions provider and a portfolio company of Mill Point Capital, serving leading brands across diverse industries. With 45,000 employees in 10 countries, iQor combines three decades of operational expertise with AI-driven innovation to enhance every stage of the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable services that support customer acquisition, engagement, and retention. iQor’s advanced analytics and people-first culture enable meaningful customer interactions that drive measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor provides team members with opportunities to grow their careers in a dynamic environment. Role Description The Travel Advisor – English Speaker role is a full-time, on-site position based in Egypt. In this role, the team member supports customers with their travel needs, including booking flights, accommodations, and related services, while adhering to company policies and partner requirements. The Travel Advisor handles inbound and outbound customer interactions in English, provides accurate information on travel options, fares, and itineraries, and resolves issues or changes to reservations in a timely manner. Daily responsibilities include managing travel arrangements through designated systems, maintaining up-to-date knowledge of travel guidelines and promotions, and ensuring that every interaction contributes to high levels of customer satisfaction. The role also involves documenting customer requests, collaborating with team members and supervisors when needed, and meeting performance targets related to quality, productivity, and service standards. Qualifications Candidates should possess strong customer-focused skills, including Customer Service and Customer Satisfaction capabilities. Candidates should possess travel-related expertise, such as experience with Travel Arrangements and familiarity with Travel Agency operations. Candidates should possess excellent Communication skills in English, both spoken and written, with clear and professional interaction styles. Relevant experience in a contact center, hospitality, or travel industry environment is beneficial. Ability to work on-site in Egypt, follow structured procedures, and use digital tools and reservation systems efficiently. Strong problem-solving skills, attention to detail, and the ability to handle multiple customer requests in a fast-paced setting. Availability to work full-time schedules, which may include shifts, weekends, and holidays based on business needs. Graduates and dropouts are welcomed Show more Show less