Telesales /Call Center

Role Description The Telesales Advisor/Call Center Advisor is a full-time, on-site role based in Smart Village, 6th of October, Egypt. In this position, the advisor will handle inbound and outbound calls, respond to inquiries about real estate projects, and provide accurate information on properties, pricing, and availability. Day-to-day tasks include qualifying leads, scheduling site visits or meetings, following up with prospective clients, and documenting interactions in CRM or call center systems. The advisor will work to meet and exceed sales targets, support marketing campaigns, and ensure a positive customer experience throughout the sales cycle. The role also involves collaborating with colleagues and supervisors to refine scripts, share feedback from customers, and participate in ongoing coaching and training. Qualifications Strong customer-facing skills, including Customer Service and Customer Support experience. Excellent Communication skills, both verbal and written, with the ability to explain information clearly and professionally. Proven Sales abilities, including lead qualification, persuasion, and closing techniques in a telesales or call center environment. Experience in Training or a willingness to participate in and benefit from regular coaching and skills development. Previous experience in real estate telesales or call center operations is preferred. Comfort using call center tools, CRM platforms, and basic office software. Ability to work on-site in Smart Village, 6th of October, Egypt. with flexible availability to cover business hours and peak periods. Strong time management and a goal-oriented mindset. What you’ll do Handle inbound calls and make outbound calls to new leads, local and international Follow up on digital leads coming from ads, the website and social media Moderate our social media platforms, replying to comments and messages and turning inquiries into leads Introduce yourself and the company professionally in the first 20–30 seconds Present our real estate projects clearly and explain their value quickly Understand each client’s needs and recommend suitable units and investment options Qualify leads and handle objections with confidence Book site visits and meetings with the sales team, and follow up until the deal is closed Handle existing clients’ requests and complaints, following up with the relevant departments until each case is resolved Keep accurate, complete call notes in the CRM Hit your monthly sales targets and KPIs What we’re looking for At least 6 months of experience in telesales or sales, ideally in real estate Fluent English with a clear accent Strong communication, persuasion and listening skills Good writing skills for replying to social media messages Target-driven, organized and able to manage many leads at once Calm and professional with difficult or hesitant clients Basic knowledge of CRM systems and sales scripts Professional appearance and a polished, confident manner Comfortable working rotational shifts University degree Salary & benefits EGP 20,000 net + commission Plus: Training on our projects and sales process Career growth opportunities Social and medical insurance Working hours 8-hour shifts within 10 AM – 10 PM Rotational shifts and days off across a 7-day week 1-hour break per shift Location: Smart Village, 6th of October Interested Click Easy Apply or send your CV to [redacted email] with “Telesales Advisor/Call Center Advisor" in the subject line. Show more Show less