HCM Functional Lead – SAP SuccessFactors

Job Purpose: The HCM Functional Lead owns the functional health of SAP SuccessFactors (and other HR systems like T&A, Applicant Tracking System etc.) across Agthia, driving adoption of the platform and ensuring the system is configured, maintained, and governed in line with business process requirements and group HR standards. The role is the primary functional authority for SuccessFactors, bridging HR stakeholders, the outsourced Application Management Services (AMS) vendor, and the wider ERP & Applications team to ensure the platform delivers reliable, well-adopted HR services across the countries Agthia operates in (initially, the primary focus of this role will be Egypt). Key Responsibilities: Platform Adoption & Configuration Own end-to-end functional configuration of SAP SuccessFactors modules in scope (e.g. Employee Central, Performance & Goals, Recruiting, Onboarding, Learning), ensuring configuration reflects agreed business processes. Drive adoption of SuccessFactors and other HR systems across markets and business units, working with HR and business stakeholders to close gaps between designed processes and actual system usage. Review and validate configuration changes proposed by the AMS vendor before they are promoted to production, ensuring they meet functional and compliance requirements. Maintain a structured backlog of enhancement requests, configuration fixes, and adoption blockers, prioritising in partnership with HR leadership. Stakeholder & Vendor Management Act as the primary functional point of contact between HR business stakeholders and the outsourced AMS vendor for SuccessFactors support and change requests. Translate HR business requirements into clear functional specifications the AMS vendor can design, build, and test against. Monitor AMS vendor delivery quality on SuccessFactors tickets and change requests, escalating recurring quality or adoption issues to the Senior Director, ERP & Applications. Support periodic governance forums (steering committees, change advisory boards) with functional input on SuccessFactors initiatives. Process & Compliance Ensure SuccessFactors configuration and role-based permissions remain aligned with data governance, segregation-of-duties, and security requirements. Partner with HR to keep process documentation, configuration workbooks, and user guides current as the system evolves. Support internal and external audit requests relating to SuccessFactors configuration, access, and change history. Continuous Improvement Track SAP SuccessFactors release cycles and assess new capabilities for relevance to Agthia's HR processes. Identify opportunities to simplify or standardise configuration across business units to reduce support overhead and improve user experience. Contribute functional input to the broader HCM roadmap and any future HCM-related transformation initiatives. Qualifications & Experience: Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field. 12 years of experience in HR systems, with at least 5 years focused on SAP SuccessFactors functional configuration and support. Hands-on configuration experience in at least two SuccessFactors modules (Employee Central strongly preferred, plus one of Performance & Goals, Recruiting, Onboarding, or Learning). Experience working with, or overseeing, an outsourced AMS or implementation partner is strongly preferred. Prior experience supporting HCM systems across multiple countries or business units is an advantage. SAP SuccessFactors certification(s) in relevant modules are a plus. Show more Show less