English Speakers B2/C1|Grads|19k

Company Description TP Group, known for decades as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, the company has evolved its brand and operations to remain sharp, modern, and highly empathetic in how it serves clients and customers. TP combines human talent with advanced technologies to deliver intelligent, future-ready customer experiences across multiple sectors. The organization focuses on innovation, continuous improvement, and career development, offering employees opportunities to grow within a dynamic international environment. Joining TP means becoming part of a forward-looking company prepared for the journey ahead. Role Description This is a full-time, on-site role based in New Cairo for English speakers at B2/C1 level, ideally recent graduates. The role involves handling incoming and outgoing customer interactions in English through phone, chat, or email, following established procedures and quality standards. Daily tasks include understanding customer needs, providing accurate information or solutions, and documenting each interaction in the system. Team members are expected to meet performance targets, adhere to company policies, and participate in training and coaching sessions to improve language proficiency and service skills. The position requires a professional, customer-focused attitude and the ability to work flexible shifts as needed. Qualifications Strong English language proficiency at B2/C1 level, with clear speaking, active listening, and accurate written communication skills. Customer service aptitude, including empathy, problem-solving, and the ability to manage inquiries and complaints in a calm and professional manner. Basic computer literacy and comfort working with multiple software tools, CRM systems, and digital communication platforms. Time management and organizational skills, with the ability to handle multiple tasks and meet performance targets in a fast-paced environment. Completed high school education; a university degree or current enrollment in higher education is an advantage, especially in fields such as languages, business, or communication. Willingness to work on-site in New Cairo and to follow rotating shifts, including evenings or weekends if required. Previous experience in customer support, call centers, or service roles is beneficial but not mandatory; training will be provided. Show more Show less