Remote VIP Manager (Acquisition/ Retention)

-Fully Remote Remote Dubai-Based Applicants -Day Shift -Full-time Independent Contract Do you have a strong network of high-value players who would follow you to a new brand? Can you bring them on board and give them a VIP experience that keeps them? If so, we have the perfect role for you! We are looking for a well-connected VIP Manager to join our rapidly growing global team. Working closely with our CMO, your first priority will be acquiring high-value players through your own network and relationships. You will then manage those players and help build a market-leading VIP experience. About the Project: ▪ Ready for Growth: An exciting new start-up ready to launch in the iGaming industry and become one of the fastest-growing players in the market. ▪ High-Achieving Team: Our growing high-achieving global team has a wealth of experience in the iGaming and online gambling space. ▪ Passion for Player Experience: We’re committed to delivering outstanding iGaming experience for our customers. Key Benefits: ▪ Remote working and flexible working hours. ▪ Fun, relaxed and friendly work culture. ▪ Work with an experienced and high-achieving team. ▪ Very competitive remuneration package. ▪ Be part of the growth of an exciting new start-up. The sky’s the limit! Key Responsibilities: • Acquire new high-value players through your own network, relationships and industry contacts – this is first and foremost an acquisition role. • Manage and retain a growing book of VIP players with personalised, high-touch service across relevant channels. • Work with the CRM & Lifecycle team on VIP segmentation, communications and offers. • Track and report VIP performance (new VIPs acquired, retention, reactivation and player value) to the CMO and senior leadership. Skills & Knowledge Required: • Essential: 5+ years in a VIP, high-roller acquisition or player business development role in iGaming. • Essential: an active network of high-value player relationships and a proven track record of bringing players to a new brand. Essential: experience with crypto casinos and internationally licensed operators across global markets. • Proven experience managing and retaining a VIP book. • Excellent relationship-building, negotiation and communication skills; additional languages highly advantageous. • Strong understanding of VIP programme mechanics, bonus economics and player value. • Strong knowledge of crypto and crypto payments. • Strong understanding of AML/KYC, data privacy and responsible gambling requirements for high-value players. • Commercially minded and target-driven. • Self-starter and team player, comfortable building from scratch in a fast-paced start-up. Show more Show less