Travel Consultant Fluent English speaker

Company Description iQor is a global customer experience solutions provider supporting leading brands across industries. With 45,000 employees in 10 countries, the company combines over 30 years of expertise with AI-driven technologies to enhance performance across the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, iQor offers scalable solutions that improve acquisition, engagement, and retention. A people-first culture, advanced analytics, and a focus on measurable outcomes make iQor a recognized leader in customer experience and a certified Great Place to Work®. iQor empowers team members to contribute to smarter growth for clients while building sustainable careers. Role Description This is a full-time, on-site Travel Consultant role based in New Cairo. The Travel Consultant will support customers in English, handling inquiries about travel options, itineraries, and policies through phone, email, and chat. Daily responsibilities include providing professional travel advice, managing bookings and reservations, coordinating travel arrangements such as flights, hotels, and ground transportation, and ensuring accuracy of all travel documentation. The role involves resolving customer issues, optimizing travel plans within client guidelines and budgets, and maintaining up-to-date knowledge of travel regulations, destinations, and supplier offerings. The Travel Consultant will collaborate with team members, follow established workflows, and meet performance and quality targets in line with iQor’s customer experience standards. Qualifications Strong Travel Consulting and advisory skills, with the ability to recommend suitable itineraries and solutions. Experience in Travel Management, including coordination of end-to-end trips and adherence to travel policies. Excellent Customer Service capabilities, including problem-solving, empathy, and clear communication in English. Hands-on experience with Reservations systems and booking platforms, ensuring accuracy and timely confirmations. Fluent English, both spoken and written; additional languages are an advantage. Strong attention to detail, organizational skills, and the ability to work on-site in New Cairo on a full-time schedule. Previous experience in travel, hospitality, or contact center environments is preferred. Show more Show less