Technical Support Manager

We are looking for a Technical Service Manager to lead technical service activities for the Basic Polymers division, supporting customers in China. The role combines technical expertise in polyethylene and polypropylene with team leadership, customer relationship management, and business process improvement. You will be responsible for ensuring high-quality customer support, resolving product quality issues, improving operational efficiency, and identifying opportunities for new solutions in collaboration with sales, R&D, and manufacturing teams. Key responsibilities: Lead and coordinate the technical service team, monitoring performance against business objectives and priorities Plan and allocate resources for technical support and demand development projects Ensure timely resolution of customer quality issues and maintain effective communication between relevant stakeholders Ensure supplied products meet customer requirements and identify opportunities for product improvements and new solutions Develop and improve technical service processes, sharing best practices across the team Build and maintain long-term relationships with customers and support cross-functional collaboration with sales, R&D, and manufacturing teams Analyze business processes and identify opportunities to improve operational efficiency Requirements: 10+ years of experience in the petrochemical or polymer industry 5+ years of experience in a leadership or management role At least 3 years of experience as a Technical Service Team Leader, Sales Engineering Team Leader, or in a similar position Strong knowledge of polyethylene and polypropylene processing technologies and downstream applications Experience in customer technical support, root cause analysis, product quality management, and business risk assessment Understanding of production technologies, product economics, quality management systems, and relevant industry standards Proven ability to manage cross-functional teams, resolve complex customer issues, and build long-term business partnerships Strong negotiation skills and experience working in a multicultural environment Higher education in chemistry, chemical engineering, or a related engineering field Proficiency in MS Office and AI tools Willingness to travel within the Gulf region and to Europe when required Show more Show less