Computer User Support Specialist

We're seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers. Key Responsibilities Provide technical support and troubleshoot computer/software issues Walk users through step-by-step solutions remotely Document support tickets and resolutions accurately Escalate unresolved technical issues to the right team Stay current on the software/systems commonly used Requirements Strong technical troubleshooting skills IT support or help desk experience preferred Excellent communication and patience with non-technical users Familiar with remote support tools Reliable internet for remote work Benefits Health and medical coverage Performance bonuses Paid parental leave Co-working space allowance Life insurance coverage Show more Show less