Restaurant Manager

Key Responsibilities Operations & Guest Experience Oversee day-to-day restaurant operations to ensure smooth service during all shifts Maintain high standards of food quality, presentation, hygiene, and customer service Handle guest feedback and complaints promptly to ensure resolution and retention Ensure compliance with Dubai Municipality, HACCP, and brand SOPs Team Leadership Recruit, train, schedule, and motivate FOH and BOH teams of 15+ staff Conduct regular briefings, performance reviews, and coaching to meet KPIs Manage staff attendance, leave, and labor costs in line with budget Foster a positive, high-performance culture with low turnover Financial & Business Management Drive sales growth and manage P&L, COGS, and controllable expenses Monitor daily sales, inventory, and wastage; implement cost-control measures Prepare weekly/monthly reports on sales, labor, and stock variance Execute local store marketing initiatives and upselling strategies Administration & Compliance Ensure all licenses, permit, and staff certifications are current Maintain accurate cash handling, POS reconciliation, and petty cash records Coordinate with suppliers, facilities, and central teams for maintenance and procurement Uphold brand standards, visual merchandising, and safety protocols Requirements Experience: 3-5 years as Restaurant Manager in UAE/GCC, casual or QSR dining preferred Education: Bachelor’s in Hospitality Management or related field is a plus Skills: Strong leadership, P&L management, inventory control, POS systems knowledge Certifications: HACCP Level 3, PIC certification, Basic Food Hygiene required Languages: Fluent English required; Hindi is an advantage Traits: Guest-obsessed, hands-on, able to work weekends/holidays, valid UAE driving license a plus Show more Show less