Senior Account Manager

Role Overview The Senior Account Manager is responsible for managing integrated communication and social media accounts, ensuring the successful delivery of campaigns, content, and marketing initiatives across multiple channels. The role acts as a trusted advisor to clients, bridges client expectations with internal teams, and drives strong project execution, client satisfaction, account growth, and team coordination. Responsibilities Serve as the main point of contact for assigned clients, managing day-to-day communications and relationship building. Develop and execute account plans aligned with client objectives and business goals. Coordinate internal teams including creative, digital, social media, media, and production to deliver projects on time, within scope, and budget. Manage multiple projects simultaneously, ensuring quality control and adherence to client requirements. Support the development and execution of social media content plans, campaign initiatives, and always-on communication programs. Review content calendars and creative assets to ensure alignment with client objectives and brand guidelines. Proactively identify growth opportunities within accounts and collaborate with senior leadership on upselling initiatives. Prepare and present regular progress reports, campaign summaries, social media performance updates, and key performance metrics to clients. Monitor campaign and social media performance and provide actionable insights and recommendations for optimization. Collaborate on the development of creative briefs, strategic recommendations, and marketing plans. Resolve client issues and concerns swiftly, maintaining a positive and professional relationship. Support contract negotiations, budget management, and financial tracking for assigned accounts. Keep informed of industry trends, competitor activities, emerging technologies, and social media best practices to add value to client strategies. Ensure compliance with internal processes, documentation, and reporting standards. Skills Strong client relationship management and communication skills. Solid project management abilities with strong attention to detail and organizational skills. Strategic thinking combined with practical execution capabilities. Strong negotiation and problem-solving skills. Ability to manage multiple priorities under pressure and meet deadlines. Leadership qualities with the ability to collaborate with and coordinate cross-functional teams. Analytical mindset with the ability to interpret data and provide actionable insights. Understanding of social media platforms, content planning, community management principles, and performance reporting. Enthusiasm for advertising and a strong sense of creative quality. Proficiency in account management tools, CRM systems, and Microsoft Office Suite. Pre-Requisites Bachelor degree in Marketing, Communications, Business Administration, or a related discipline. 7+ years of experience in account management, with proven experience managing integrated communication and social media accounts. Proven track record of successfully managing medium to large client accounts. Experience in budget oversight and the financial aspects of account management. Demonstrated ability to build and maintain strong client relationships. Fluent in the respective native language of the country and in English, written and spoken. About Serviceplan: Serviceplan Group Middle east #1 Independent Agency of the Year and partner-led creative agency, with our headquarters in Munich and 34 offices around the globe. Serviceplan Group was founded 1970 and from start on based on the first integrated marketing and communication concept in the market, called “House of Communication”. Nowadays the Serviceplan Group is an international operating communication network with 34 offices around the globe. Serviceplan’s vision is ÜberCreativity! ÜberCreativity is a higher form of innovation that emerges when different disciplines, cultures, talents, media and technologies collaborate and interplay. We are Independent, Integrated, Innovative and International. We operate on the model of Building Best Brands. www.serviceplan.ae Show more Show less