Retail Associate

About the Role As an Associate Retail Account Manager , you will be responsible for efficiently conducting business transactions with tier 2 and 3 vendors. Your primary focus will be handling transactional and redundant operational tasks at scale to drive business growth. You will play a crucial role in buy-ability defects resolution, leads qualification, selection expansion, ensuring product availability, sourcing deals, and converting vendors into the direct fulfillment and sponsored ads programs. Your ability to navigate various vendor accounts, research and review SOPs, and communicate effective solutions will be essential. You will be expected to deliver excellence in Vendor Experience (VX), with a strong customer focus and a passion for process improvement. They demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. They propose solutions and agree with vendors on the most suitable business models for their business and pitch in programs such as Direct Fulfillment & Vendor Flex and onboard them upon acceptance. They maintain COMPANY's competitive pricing edge by encouraging vendors to offer their most competitive prices and collaborate with vendors to provide attractive deals and promotions to customers. They broaden vendor portfolios to provide customers with a wider range of products while focusing on head brand (HB) items to drive selection expansion. They should be comfortable managing multiple responsibilities within a fast-paced environment and preferably with experience in eCommerce. Responsibilities Coordinating with vendors, carriers, and customers to ensure efficient order fulfillment. Applying fixes to solve buy-ability defects and ensuring vendors’ listed items are live on the website. Identifying, prospecting and reaching out to new vendors, analyze their potential. You will lead first steps, by cold-calling potential partners or attending commercial events and trade fairs, and confidently explaining advantages and benefits of partnering. Efficiently managing the business transactions with existing tier 2 and 3 vendors managing vendors at scale across multiple Middle East countries (Egypt, Kingdom of Saudi Arabia, UAE) with help of tools and automation. Improving business terms and driving business growth for vendors at scale. Working closely with cross-category teams and drive operational improvements in vendor-management processes. Owning vendor communication (calls/emails) to drive vendor self-sufficiency in long-term. The candidate should have experience in analyzing opportunities for systematic improvements in business management functions and building strong processes and SOPs to drive process-improvements. Sourcing promotional opportunities (deals, sponsored Ads, etc.), and other business inputs with vendors. They target catalogue completeness and increasing the number of products sold by vendors. Ensuring high availability of products through effective communication and problem-solving. Qualifications Bachelor's degree in business, management, or a related field (preferred). Required Skills Previous experience in account management, retail operations, or a similar role. Strong understanding of e-commerce and retail industry dynamics. Proficiency in using software tools and navigating account management platforms. Excellent communication skills in English and Arabic, both written and verbal. Ability to handle multiple tasks simultaneously and prioritize effectively. Customer-obsessed mindset with a passion for delivering exceptional customer experiences. Proven problem-solving and analytical skills. Self-motivated with a continuous improvement mindset. Preferred Skills Previous experience in RBS, MLH. Show more Show less