Technical Support Grad ( B2 English Telecom )

Company Description TP Cairo EG is part of a global customer experience and business process outsourcing organization that supports leading brands across multiple industries. The Cairo site focuses on delivering reliable technical and customer support services with consistent quality and efficiency. Team members benefit from structured training, professional development opportunities, and exposure to international standards of service. The work environment emphasizes collaboration, continuous improvement, and respectful, inclusive communication. Joining TP Cairo EG offers the chance to build a long-term career in a stable, growth-oriented company. Role Description The Technical Support Grad (B2 English Telecom) role is a full-time, on-site position based in Cairo, Egypt. The role involves providing telecom-related technical support to customers, handling inquiries via phone, chat, or email, and guiding users through troubleshooting steps to resolve service and connectivity issues. Daily tasks include diagnosing technical problems, documenting cases accurately, and following established procedures to ensure timely resolution. The Technical Support Grad is expected to maintain high levels of customer satisfaction by communicating clearly in B2-level English, setting proper expectations, and escalating complex cases when needed. The position also requires ongoing learning about telecom products, services, and tools, and participation in team meetings and performance reviews. Qualifications Candidates should possess strong Technical Support and Troubleshooting skills for telecom-related products and services. Candidates should possess solid Analytical Skills to diagnose issues, interpret data, and follow logical problem-solving steps. Candidates should possess Customer Support and Customer Satisfaction skills to manage inquiries, handle complaints, and ensure a positive service experience. B2-level proficiency in English, with clear spoken and written communication. Basic understanding of telecom concepts, networks, and common connectivity issues is an advantage. Ability to work on-site in Cairo, Egypt on rotating shifts, including evenings, weekends, or holidays as required. Strong listening skills, patience, and resilience when dealing with challenging situations. Relevant diploma or bachelor’s degree in IT, telecommunications, engineering, or a related field is preferred but not mandatory. Willingness to learn, follow structured processes, and adapt to new tools and technologies. Show more Show less