Vendor Onboarding & Lifecycle Executive

Vendor Onboarding & Lifecycle Executive Commercial & Business Development | Riyadh, Saudi Arabia | Full-Time WAFY is looking for a Vendor Onboarding & Lifecycle Executive to support our growing partner network in Saudi Arabia. In this role, you will help turn newly signed partnerships into successful, active vendors on the WAFY platform. You’ll coordinate onboarding, support storefront launches, maintain vendor data and content quality, monitor performance, and work closely with partners throughout their lifecycle. What You’ll Do Coordinate the vendor onboarding process from contract signing through to storefront go-live. Collect and validate vendor information, including inventory, pricing, availability, media assets, and booking policies. Support the setup and quality review of vendor storefronts on the WAFY Partner Portal. Conduct onboarding and Partner Portal training sessions with vendors. Follow up with vendors to ensure timely completion of onboarding requirements. Monitor vendor performance indicators including GMV, booking conversion, content completeness, and review scores. Support 30-day and 90-day vendor performance reviews and follow up on agreed actions. Identify content gaps, operational issues, or declining performance and coordinate corrective actions. Assist vendors with catalogue updates, pricing changes, availability, and seasonal offerings. Handle day-to-day vendor queries and coordinate escalations with relevant internal teams. Maintain accurate vendor records, onboarding stages, and activity updates in the CRM. Prepare regular reports on onboarding progress, vendor performance, and outstanding actions. Work closely with Commercial, Product, Tech, and Operations teams to improve the overall vendor experience. What We’re Looking For 2–4 years of experience in vendor onboarding, account management, partner success, marketplace operations, customer success, or a related role. Experience working directly with business partners, vendors, merchants, or corporate accounts. Good understanding of commercial and marketplace metrics such as GMV, conversion, and retention. Strong organisational skills with the ability to manage multiple vendors and onboarding activities simultaneously. Comfortable working with CRM systems, dashboards, and digital platforms. Strong communication and relationship-management skills. Fluent Arabic and English, both written and spoken. Based in Riyadh, Saudi Arabia. Nice to Have Experience within tourism, hospitality, events, entertainment, e-commerce, marketplaces, OTAs, or aggregator platforms. Previous exposure to vendor or merchant portals. Basic understanding of API integrations or booking/channel management systems. Experience working with partners in the Saudi or GCC market. Why WAFY? At WAFY, you’ll work at the intersection of technology, tourism, entertainment, and commerce, helping build strong partnerships and ensuring our vendors succeed from their first day on the platform. If you’re organized, commercially minded, comfortable working with data, and enjoy building strong relationships with partners, we’d love to hear from you. Show more Show less