IT Quality Control & Performance Specialist

Are you an experienced IT Quality and Performance professional with a strong background in service quality, performance monitoring, and continuous improvement? We are looking for an IT Quality Control & Performance Specialist to measure, monitor, and enhance the quality and performance of IT services and solutions, ensuring alignment with established standards, service levels, and business expectations. Key Responsibilities Define, monitor, and report IT Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Develop and maintain performance dashboards and reports to provide insights into IT service quality and performance. Establish and implement quality assurance and testing standards for IT deliverables. Review vendor and contractor performance against agreed service levels and contractual requirements. Lead quality reviews, identify performance gaps, and recommend corrective and preventive actions. Drive continuous improvement initiatives to enhance IT service delivery, operational efficiency, and solution quality. Ensure alignment with relevant quality management and IT service management standards. Qualifications & Requirements Bachelor's degree or Diploma in Information Technology, Engineering, or a related field. Minimum of 6 years of relevant experience in IT quality assurance, performance management, or IT service delivery. Certifications: ISTQB and ITIL 4 Foundation. Preferred: Lean Six Sigma Green Belt. Strong knowledge of test management, quality assurance methodologies, and KPI design. Experience developing performance dashboards and reports using Power BI. Awareness of ISO 9001 and ISO 20000 standards. Excellent analytical, reporting, communication, and stakeholder management skills. Show more Show less