Business Support Specialist

Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa. At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We’re on a mission to deliver accessible online trading products around the world through education and accessibility. Think finance is stuffy? Think again. We see Equiti as a new breed of broker, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Engineering Platforms department would like to welcome a dynamic and engaged Business Support Specialist in our office in Amman Responsibilities Provide technical and business support by troubleshooting, diagnosing, and resolving issues across applications and systems. Manage user relationships through effective communication, addressing concerns, and offering timely solutions. Monitor system performance, proactively identifying and resolving production issues to maintain continuity. Analyze data to identify trends, propose improvements, and support business decision-making. Create clear documentation including user guides, process flows, and technical references. Coordinate with cross-functional teams (Product, QA, Development, and Business Units) to ensure successful delivery of services and features. Support release activities, ensuring proper handovers from product and development teams to business users. Prepare reports with status updates and KPI performance for management. Apply ITSM / ITIL practices in incident management, problem management, and service delivery to improve efficiency and prevent recurrence of issues. Skills & Competencies Strong technical aptitude with experience troubleshooting applications, databases, and integrations. Proficiency in SQL querying, log analysis, and general understanding of HTML, CSS, XML. Familiarity with CRM systems, websites, trading platforms, and mobile applications. Strong understanding of ITSM processes (Incidents, Problems, Service Requests) based on ITIL foundation. Excellent customer service and conflict resolution skills, with strong written and verbal communication. Analytical thinker with solid problem-solving and decision-making skills. Ability to work under pressure, prioritize tasks, and adapt to a fast-paced environment. Team player with strong collaboration skills and a proactive, self-motivated approach. Experience Requirements 2–5 years’ experience in a technical or business support role (e.g., System Engineer, Technical Business Analyst, Developer). Experience with CRMs, web applications, and databases. Knowledge of payment providers, trading platforms, or mobile applications (a plus). Hands-on experience with ServiceNow, Salesforce, Atlassian Suite, or Microsoft DevOps. Familiarity with programming concepts (Python, C#, Angular, Flutter) is a plus. ITIL Foundation certification or practical ITSM experience preferred. Perks Each of our offices has its special perks; be it ‘no ties’, free lunches, charity events, or a hybrid work policy – but whenever you walk into an Equiti office, you’re sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more. The benefits you can expect at your Equiti workplace include: Competitive salary package Performance-based bonus Medical insurance coverage for employees and family members Smart working options Employee wellness initiatives Personalized career development Company lunch in the office Regular company events With energy, drive, and imagination, there’s no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences. Equiti is an equal opportunity employer. “Equiti” refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs. Equiti has presence in Africa, Europe, and the Middle East. Show more Show less