Customer Operations Coordinator

What we do: Ruba is a fintech revolutionizing how tuition fees are paid in the education space. We partner with leading educational institutions, financial institutions and payment providers to solve the friction in school fee payments. Through our digital platform, we enable parents and students in schools, nurseries, and universities to easily pay tuition via flexible monthly installments, while helping schools streamline their collections. Our purpose is to provide access to quality education for all. About the Role As a Customer Operations Coordinator, you play a key role in ensuring a smooth and efficient customer journey. You sit at the intersection of customer support oversight and operational execution. You will coordinate across our wide network of stakeholders while overseeing customer communications across our channels to ensure consistency, accuracy, and timely follow-ups. You are responsible for the parent journey and the processing of applications from submission to final approval. You also ensure our partners are onboarded, activated and kept up to date on our platform. This role is based in Kuwait. What you'll do: Oversee the processing of parent applications through our digital platform, ensuring a seamless journey from submission to final approval. Manage and resolve parent inquiries across our channels that require escalation or direct follow-up. Coordinate with educational institutions and partners to ensure all requirements are fulfilled to complete applications. Onboard and activate partner accounts on our platform, ensuring their KYC documentation is complete and up to date. Support the coordination of partner transfers and maintain accurate related records. Maintain accurate daily records of customer interactions within our systems. Identify recurring issues and recommend process improvements to enhance efficiency and service quality. What we look for: 3+ years of experience in roles focused on Operations/Administration/Customer Support (fintech or startup experience is a plus). Excellent command of both English and Arabic. Strong communication and organizational skills. Proactive, dedicated, and adaptable to changing requirements. Why RUBA? Ruba is a team of curious minds and diverse experts driven by creating impact and adding value to the education space. We are dynamic and progressive, with daily challenges that keep everyone engaged, excited, and proud to belong. Joining us means working in a fast-paced environment with unlimited career growth potential. Show more Show less