Quality Assurance Manager

We are looking for an experienced Manager – Quality Assurance / Quality Control with a strong background in manpower outsourcing, high-volume operations, service delivery, and process auditing to drive quality, compliance, and operational excellence across large-scale service operations. 🔹 Key Responsibilities: Develop and implement quality assurance frameworks, operational standards, policies, and procedures. Monitor service delivery, SLAs, KPIs, productivity, and performance across high-volume operations. Conduct process audits, operational assessments, compliance reviews, and quality inspections. Review policies, SOPs, and operational workflows to ensure compliance and process consistency. Lead root-cause analysis and implement Corrective and Preventive Actions (CAPA). Identify process gaps, mitigate operational risks, and drive continuous improvement. Develop quality dashboards, scorecards, and management reports. Collaborate with operations teams, account managers, and clients to improve service quality and customer satisfaction. 🔹 Requirements: Bachelor’s degree in Quality Management, Business Administration, Operations Management, Engineering, or a related field. 7+ years of relevant experience in Quality Assurance, Quality Control, Operations Excellence, or Process Auditing. Strong experience in manpower outsourcing, staffing, managed services, BPO, or large-scale service operations. Experience managing or auditing high-volume workforce operations, particularly in banking, customer service, or similar service-driven environments. Strong knowledge of operational policies, SOPs, compliance audits, SLA/KPI monitoring, and process improvement. Hands-on experience in root-cause analysis, CAPA, risk identification, and quality reporting. Strong analytical, communication, stakeholder-management, and problem-solving skills. Proficiency in MS Excel and Power BI is an advantage. Lean Six Sigma, ISO, or other relevant quality certifications will be an added advantage. Show more Show less