Senior Customer Insights Analyst

Join Orange Jordan Family , Where Caring, Responsibility & Boldness drive growth, innovation & collaboration! Be part of a team that's shaping the future. We are committed to offering the best to our customers, colleagues & stakeholders. We keep our promises, act responsibly and speak the truth. We are ambitious and determined and take the initiative to seize opportunities. #Lifeatorange #Orangeishere #careersinjordan #nowhiring #jobopening #technology #boostyourcareer Key Accountabilities: Lead the analysis of customer data from various sources (e.g., surveys, digital interactions, CRM) to identify trends, patterns, and actionable insights. Develop and maintain dashboards and reports to track key customer experience metrics and communicate insights to stakeholders across the organization. Design and execute market research studies to understand customer needs, preferences, and pain points. Apply statistical techniques to uncover hidden patterns and predict future customer behavior. Translate complex data insights into clear, concise, and compelling recommendations for improving customer experience and business performance. Collaborate with cross-functional teams to implement customer-centric initiatives and track their impact. Champion the use of Voice of the Customer (VoC) data to drive continuous improvement in customer journeys and service delivery. Manage customer journey improvement projects using continuous improvement methodologies such as Six Sigma. Monitor and analyze digital customer experience metrics to identify areas for optimization. Contribute to the development of customer segmentation strategies to personalize customer experiences and marketing campaigns. Ensure compliance with relevant international standards. Present findings and recommendations to senior management and other stakeholders. Education & Experience: Bachelor’s degree in industrial engineering, business administration, or IT. 2-4 years of experience in customer insight, data analysis. Excellent communication, presentation, and interpersonal skills to effectively convey insights to diverse audiences. Strong data analysis and statistical skills, including data visualization platforms (e.g., Power BI , Tableau). Deep understanding of customer experience principles and best practices. Proficiency in market research methodologies, including survey design, data collection, and analysis. Exceptional problem-solving and analytical skills with the ability to translate complex data into actionable recommendations. Strong understanding of Six Sigma principles and methodologies for process improvement. Ability to translate technical knowledge into different contexts and communicate effectively with both technical and non-technical audiences. Solid project management skills with the ability to manage multiple projects simultaneously. Agile thinking and practice, with a focus on iterative development and continuous improvement. Strong logical reasoning skills with the ability to analyze complex problems and develop creative solutions. Excellent time management and prioritization skills with the ability to meet deadlines and manage competing priorities. Show more Show less