MS Dynamics 365 CRM Team Lead

Company Description Singleclic Ltd is a regional leader in digital transformation, ERP/CRM implementation, business process automation, and enterprise AI, serving organizations across KSA, UAE, and Egypt. The company combines world-class technologies such as Microsoft Dynamics 365, Odoo, IBM BAW/ODM, UiPath, and its own Arabic-enabled low-code platform, Cortex, to help businesses modernize operations and optimize performance. Singleclic works with clients in construction, real estate, healthcare, banking, telecom, and government, delivering scalable end-to-end solutions. With over 10 years of experience, 70+ consultants and engineers, and more than 60 enterprise clients, Singleclic focuses on agile delivery, flexible pricing, rapid onboarding, and strong 24/7 support. The company positions itself as a strategic partner, committed to helping organizations go “Beyond Digitalization, Elevating Through Optimization.” Role Description The MS Dynamics 365 CRM Team Lead is a full-time remote role responsible for leading the implementation, customization, and optimization of Microsoft Dynamics 365 CRM solutions for enterprise clients. This role oversees a cross-functional project team, coordinates requirements gathering, and translates business needs into scalable CRM configurations and integrations. The Team Lead manages project timelines, ensures solution quality, and provides guidance on best practices in CRM architecture, data management, and user experience. Daily responsibilities include mentoring team members, collaborating with stakeholders, resolving technical and functional issues, and supporting pre-sales activities such as solution demos and proposals. The role also involves continuous improvement of delivery processes, documentation standards, and customer support practices. Qualifications ✅ 7+ years of experience. ✅ Proven experience as a CRM Technical Lead, Team Lead, or Solution Architect. ✅ Strong techno-functional knowledge across Dynamics 365 modules, including Sales, Customer Service, Field Service, Customer Insights, and Contact Center. ✅ Strong expertise in CRM customization, plugins, workflows, JavaScript, C#, .NET, Power Automate, Power Apps, and Dataverse. ✅ Hands-on experience with Microsoft Copilot Studio, AI agents, and AI integrations, particularly within CRM and contact center environments. ✅ Proven hands-on experience with Dynamics 365 Dual-write and integration with Finance & Operations. ✅ Demonstrated ability to lead a team while remaining actively involved in solution architecture and technical implementation. ✅ Strong experience in designing enterprise integrations, APIs, and scalable solution architectures. ✅ Microsoft Dynamics 365 certification is mandatory, preferably Solution Architect Expert or relevant Dynamics 365 functional/technical certifications. Show more Show less