Soft Services Manager

We’re Hiring: Soft Services Manager | Facilities Management I City Services is looking for an experienced Soft Services Manager to join our team in Doha, Qatar. We are seeking a hands-on FM professional with strong experience in soft services operations, team management, client relations, quality control, and service delivery. Key Qualifications: * Minimum 5 years of Soft Services Management experience within the FM industry, preferably in Qatar or GCC * Strong knowledge of cleaning, deep cleaning, specialized/industrial cleaning, swimming pool cleaning, landscaping, pest control, waste management, and hospitality services * Diploma or Bachelor’s degree in Facilities Management, Business Administration, or a related field preferred * Experience managing multicultural cleaning/soft services teams across multiple sites * Knowledge of cleaning standards, chemicals, equipment, and health & safety practices * Strong vendor and supplier management experience * Excellent English communication skills; Arabic is preferred Key Responsibilities: * Oversee day-to-day soft services operations across assigned sites * Supervise and manage soft services supervisors and cleaning teams * Ensure service delivery meets client SLAs, quality standards, and HSE requirements * Conduct site inspections and quality audits * Manage cleaning consumables, equipment, and PPE inventory * Coordinate with vendors and subcontractors * Handle client feedback and service-related complaints * Train and onboard new staff on company standards and procedures * Manage soft services budgets and monitor operational costs * Prepare regular reports on service performance, staffing, and operational matters * Support business development, client communication, estimation, and project costing 📍 Location: Doha, Qatar 🏢 Company: I City Services 📩 Interested candidates may send their CV to: [redacted email] 📱 WhatsApp: 51258738 Please share this opportunity with qualified FM professionals in your network. Show more Show less