Customer Service Representative (C1)

Company Description Guide Academy, founded in 2017, is a recruitment and learning institution dedicated to inclusive excellence for individuals from diverse backgrounds. It focuses on skills development, language learning, trainer training, recruitment services, and corporate training through programs designed in collaboration with industry experts. The academy offers tailored, scalable solutions that align with each organization’s culture, needs, and growth objectives. Its team of seasoned trainers and recruitment specialists combines industry expertise with emotional intelligence to deliver human-centered, results-oriented services. Guide Academy emphasizes client-centric support, long-term partnerships, and high-quality, relevant training that drives meaningful professional growth. Role Description The Customer Service Representative role at Guide Academy is a full-time, on-site position based in Cairo. The person in this role will respond to inquiries via phone, email, and in person, providing clear information about programs, admissions, and services. Daily tasks include handling learner and client requests, resolving issues, documenting interactions in internal systems, and following up to ensure satisfaction. The role involves coordinating with training and recruitment teams, managing appointment scheduling, and supporting administrative processes related to courses and placements. The representative is expected to uphold Guide Academy’s service standards, maintain a professional and empathetic communication style, and contribute to a positive experience for all learners and partners. Qualifications Ability to deliver high-quality Customer Service and maintain strong Customer Satisfaction levels. Experience providing responsive Customer Support and enhancing overall Customer Experience. Background working as Customer Service Representatives or in similar client-facing roles. Strong communication skills in English; additional language proficiency is an advantage. Active listening, problem-solving, and conflict-resolution abilities. Comfort with using CRM systems, email platforms, and basic office software. Ability to work on-site in Cairo, manage multiple tasks, and prioritize effectively. Previous experience in education, training, or recruitment environments is beneficial. Diploma or bachelor’s degree in business, communications, or a related field preferred. Show more Show less