Service Desk Executive

Established in Egypt in 1992, Arma company is a subsidiary of the Hayel Saeed Anam Group (HSA Group). Over the years, Arma has distinguished itself as one of Egypt’s leading industrial entities, with a production capacity exceeding 2,600 tons per day of specialized food products, including oils, ghee and their derivatives. The Group employs a workforce of more than 7,000 professionals and manages a portfolio of over 20 prominent brands, catering to a broad spectrum of consumer needs across the Egyptian market and numerous international markets, consistently surpassing consumer expectations. Job Description Resolve software and hardware inquiries and install, maintain, troubleshoot, support, and repair desktop/laptop hardware and software. Identify and publish internal solutions to solve problems and troubleshoot system and network problems and diagnose and solve network hardware/software faults and collect information/DB about nodes for future use, installing network devices. Manage user accounts across multiple systems including the email / SAP accounts and troubleshoot/resolve profile issues. Monitor infrastructure and conducts frequent health checkup on computer hardware/software and execute preventive maintenance plans. Ensure the delivery of equipment to new hires and install all the required software programs on it. Order spare parts related to computers or network equipment after identifying the shortages. Welling to learn new technologies. Has basic knowledge of network and systems infrastructure Job Requirements Bachelor's degree in Computer science or Engineering. 2 : 3 years of experience in IT role. Good knowledge of MCSA or CCNA. Experience in SAP system “Account management”. Flexible and multi-tasker. Professional English speaker. Has good knowledge in programming languages like html, CSS, python is a plus. Show more Show less