Business Analyst Lead

Purpose Lead business analysis practices across SuperPay’s technology teams, ensuring business needs are translated into clear, complete, and actionable requirements that support reliable estimation, development, testing, and delivery. Key Responsibilities Extract and analyze business requirements in collaboration with business stakeholders, product, and technology teams. Produce clear business requirements, process flows, use cases, and acceptance criteria. Identify gaps, ambiguities, dependencies, and conflicting requirements before development begins. Establish and maintain practical standards, templates, and quality criteria for business analysis across teams. Coordinate requirements clarification and maintain traceability between business needs, requirements, and acceptance criteria. Facilitate workshops and resolve requirement-related questions across stakeholders. Support estimation, testing, user acceptance testing, and requirements validation throughout delivery. Mentor business analysts and promote consistent analysis practices across the organization. Requirements Bachelor’s degree in Business, Information Systems, Computer Science, or a related field. 7+ years of business analysis experience, including 2+ years leading analysts or workstreams. Proven experience in business analysis for complex software solutions. Strong skills in requirements elicitation, process modelling, documentation, and stakeholder management. Ability to translate business needs into precise, testable requirements and acceptance criteria. Experience working closely with software engineering and QA teams throughout the delivery lifecycle. Strong communication, analytical, facilitation, and problem-solving skills. Preferred Qualifications Experience in fintech, payments, billing, merchant acceptance, or transaction-processing systems. Familiarity with API-based integrations and system-to-system workflows. Experience establishing business analysis practices or mentoring other analysts. Show more Show less