customer service specialist (sales accout c1)

Company Description Odeer Consultancy is dedicated to empowering business success by providing tailored consulting and support services to help organizations grow and operate more efficiently. The company focuses on understanding each client’s unique challenges and delivering practical solutions that drive measurable results. Team members collaborate closely with clients across different industries, gaining exposure to diverse business models and strategies. Odeer Consultancy values professionalism, continuous learning, and a customer-centered approach in every engagement. Role Description The Customer Service Specialist (Sales Account C1) is a full-time, on-site role based in Cairo, responsible for supporting clients and driving the success of assigned sales accounts. Day-to-day tasks include responding to customer inquiries, resolving issues, and providing accurate information about services and solutions. The specialist will maintain regular contact with clients, follow up on requests, and ensure a smooth customer experience throughout the sales and post-sales process. This role also involves coordinating with internal teams, updating account records, and identifying opportunities to improve service quality and strengthen client relationships. Qualifications Strong customer service skills, including active listening, empathy, and a solutions-oriented mindset. Excellent communication skills in English and Arabic, both written and verbal, with the ability to explain information clearly. Basic sales and account management capabilities, such as handling inquiries, following up on leads, and supporting client retention. Solid organizational and time management skills to handle multiple accounts, tasks, and priorities efficiently. Comfort with using office and CRM software, data entry, and maintaining accurate customer records. Ability to work on-site in Cairo, collaborate with team members, and build positive relationships with clients. Relevant experience in customer service, sales support, or account coordination is preferred. Diploma or bachelor’s degree in Business, Marketing, Communications, or a related field is an advantage. Show more Show less