English Telesales Executive (UAE Project)

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company in the Middle and Far East, specializing in high-value, innovative customer service solutions. The organization focuses on designing customized outsourcing services that address the unique needs of each client, helping them concentrate on their core business and better serve their customers. With global coverage and a strong understanding of diverse cultures, ETISAL integrates industry best practices and advanced technologies into its operations. The company emphasizes transparency, flexibility, integrity, and a strong commitment to human capital while continually enhancing its management and operational standards. ETISAL International is dedicated to exceeding client expectations through first-class quality and a passion for service. Role Description The English Telesales Executive (UAE Project) is a full-time, on-site role based in Cairo, Egypt. The individual in this role will conduct outbound and inbound calls to promote products and services for UAE-based clients, qualify leads, and convert prospects into customers. Daily responsibilities include responding to inquiries, explaining offerings clearly, handling objections, and maintaining a professional, customer-focused approach. The executive will update customer records, track interactions in CRM systems, follow defined sales scripts and guidelines, and meet or exceed sales and performance targets. The role also involves collaborating with team members and supervisors to share feedback, improve processes, and ensure adherence to company policies and quality standards. Qualifications Candidates should possess strong Communication skills, including clear spoken English and active listening abilities. Candidates should possess solid Customer Service and Customer Support skills to handle inquiries, resolve issues, and ensure a positive customer experience. Candidates should possess Sales and Lead Generation skills to identify prospects, present solutions, and close deals effectively. Candidates should have the ability to work in a target-driven environment, with good negotiation and persuasion skills. Candidates should demonstrate basic computer literacy, familiarity with CRM or call center systems, and accurate data entry skills. Candidates should have a high school diploma or equivalent; a university degree in business, marketing, or related fields is an advantage. Candidates should be comfortable working on-site in Cairo, Egypt, with flexible schedules that may include shifts. Previous telesales, call center, or BPO experience, especially with UAE or GCC markets, is a plus. Show more Show less