Customer service (B2/C1 English speaker) Location Elshiekh Zayed

Company Description Alorica is a global customer experience (CX) partner focused on designing and delivering interactions that build long-term customer relationships and elevate brand perception. The company combines proven performance, industry-leading expertise, and advanced technology to create impactful solutions for clients. Alorica differentiates itself by pioneering new customer experience approaches, challenging convention, and maintaining strong client partnerships rooted in integrity and authenticity. With 100,000 professionals in 17 countries, Alorica supports over 250 brands in more than 75 languages, offering diverse opportunities for growth in a connected, creative, and values-driven environment. Individuals joining Alorica become part of a curious, committed team with access to global career pathways. Role Description This is a full-time, on-site Customer Service role based in El Sheikh Zayed, Giza, requiring a B2/C1 English speaker. The role involves handling inbound and outbound customer interactions via phone, chat, or email, resolving inquiries, issues, and complaints in a professional and timely manner. The team member will follow established procedures, document interactions accurately, and escalate complex cases when necessary. Daily responsibilities include maintaining high-quality service standards, adhering to performance metrics, and using internal systems to update customer records and track resolutions. The role also includes collaborating with supervisors and peers, participating in training and coaching sessions, and continuously improving communication and problem-solving skills. Qualifications Strong English communication skills (B2/C1 level), including clear spoken and written communication and active listening. Customer service and support capabilities, such as empathy, patience, conflict resolution, and a customer-centric mindset. Problem-solving and analytical skills, with the ability to identify issues, propose solutions, and follow through to resolution. Time management and organizational skills to handle multiple inquiries, meet service level targets, and work efficiently Show more Show less