Manager Business Billing Collection and Assurance

Manage overdue payments and follow up with customers to collect outstanding debts in a timely manner. • Create the invoices payment progress in Etimad portal. • Evaluate compliance with government regulations and policies related to billing, invoicing, and payment collection • Improve timely processing of payments. • Reconciling accounts to ensure that payments received match the billed amounts and resolving any discrepancies that may arise. • Monitor and support the customers regarding billing inquiries, payment options, and any other related queries or concerns they may have in a professional and respectful manner. • Build and maintaining positive relationships with government customers to ensure satisfaction and facilitate smooth payment processes. • Analyze payment trends, customer behavior, and debt patterns to identify opportunities for process improvements and revenue optimization. • Monitor key performance indicators related to billing, collections, and customer satisfaction to track departmental performance and identify areas for improvement. Show more Show less