insurance call center agent I English (b2-c1)

Company Description TP Cairo EG is part of a global customer experience and business process outsourcing group that supports leading brands across multiple industries, including insurance. The Cairo site provides multilingual contact center services, combining local talent with international standards of performance and compliance. Team members work in a structured, technology-enabled environment designed to support high-quality customer interactions. The company emphasizes professional development, clear performance metrics, and a collaborative culture. Joining TP Cairo EG offers exposure to international customers and established operational processes. Role Description This is a full-time, on-site role based in Cairo for an Insurance Call Center Agent I (English B2–C1). The agent responds to inbound and outbound calls from insurance customers, providing information about policies, coverage, claims, and billing in clear and accurate English. Daily tasks include handling inquiries, updating customer records in the system, documenting interactions, and following defined procedures and compliance guidelines. The role involves resolving issues, escalating complex cases when necessary, and maintaining service levels and quality standards. The agent collaborates with supervisors and teammates, participates in coaching sessions, and adheres to schedule, performance, and confidentiality requirements. Qualifications Customer service and support skills: ability to work effectively in a Customer Service Representative capacity, focusing on Customer Satisfaction and structured Customer Support. Interpersonal and communication skills: strong Interpersonal Skills, clear and polite phone communication, and the ability to adapt to different customer needs and situations. Technical and computer skills: solid Computer Literacy, including working with call center tools, CRM systems, and basic office applications. Language proficiency: English language level B2–C1, with strong listening, speaking, and writing skills suitable for insurance-related conversations. Professional attributes: reliability in following procedures, attention to detail, problem-solving mindset, and ability to work in a fast-paced, target-driven environment. Education and experience: high school diploma or equivalent required; previous call center or customer service experience, especially in insurance or financial services, is an advantage. Availability: willingness to work full-time, on-site in Cairo, including shifts, weekends, or holidays as needed. Show more Show less