Backoffice (Outbound Calls&Emails) B1+ English

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high-value, customized outsourcing solutions that help partners concentrate on their core business while better serving their own customers. With strong global coverage and sensitivity to cultural differences, ETISAL International applies industry best practices and advanced technologies across diverse sectors. The company emphasizes transparency, flexibility, integrity, and a passion for service in all operations. Its teams are committed to providing first-class quality and continuously enhancing management and operational standards to exceed client expectations. Role Description This is a full-time, on-site Backoffice role based in Cairo, Egypt, focused on outbound calls and emails. The Backoffice specialist will handle outbound communications with existing and potential customers, including following up on inquiries, confirming information, and supporting service-related requests. Daily tasks include updating and maintaining accurate records in internal systems, preparing basic reports on call and email activity, and coordinating with front-line and supervisory teams to resolve customer issues. The role also involves adhering to scripts and guidelines, meeting productivity and quality targets, and complying with company policies and data protection standards. Individuals in this position are expected to demonstrate professional communication, maintain a customer-centric approach, and contribute to a positive, efficient work environment. Qualifications Strong Back Office Operations skills, including data entry, record updating, and basic reporting. Effective Communication skills for clear, professional outbound calls and email correspondence. Customer Service capabilities, with a focus on responsiveness, problem solving, and customer satisfaction. Basic understanding of Finance or billing-related processes to handle account or payment inquiries when needed. Sales awareness to support upselling, cross-selling, or lead qualification during outbound interactions. Proficiency in English at B1+ level, with good writing and speaking skills; additional languages are an advantage. Comfort working in an on-site, fast-paced environment, with the ability to meet performance and quality targets. Strong attention to detail, reliability, and time management; prior BPO or call center experience is beneficial. Basic computer literacy and familiarity with CRM or call management tools; willingness to learn new systems and processes. Show more Show less