Customer Service Officer

The Customer Service Officer acts as a dedicated liaison between the company and its customers, providing a high level of support, information, and problem resolution via in-person interactions, phone, or digital channels. This role focuses on maximizing customer satisfaction and retention. Responsibilities: First-Line Support: Address customer inquiries, requests, and complaints promptly and professionally, maintaining a positive, empathetic, and professional attitude. Problem Resolution: Research and investigate complex customer issues (e.g., billing disputes, product malfunction) and escalate unresolved issues to the appropriate department. Information Delivery: Provide accurate and detailed information regarding products, services, pricing, and company policies. Feedback Collection: Collect and document customer feedback and suggestions, relaying insights to the relevant teams for service or product improvement. Record Keeping: Ensure all customer interactions, transactions, and resolutions are accurately recorded in the customer service database. Requirements: High School Diploma or equivalent; a diploma in a service-related field is beneficial. Minimum of 2 years of experience in a customer service or customer-facing role. Exceptional interpersonal communication and active listening skills. Proficiency in using customer service software, ticketing systems, and standard office applications. Demonstrated ability to handle stressful situations and difficult customers gracefully. Show more Show less