Team Leader – Sales (Outsourced) - Arabic

Job Title: Team Leader – Sales (Outsourced) Department: Retail Banking / Personal Banking Location: Qatar Experience 5-8Yrs Reports To: Branch Manager / Sales Manager English and Arabic Language - Mandatory Duration Longterm Job Purpose To lead a team of Personal Banking Officers that renders banking services to potential customers, establishing and building relationships with stated customers and to maintain the assigned portfolio in order to develop and retain business thus sales, while ensuring customer service quality at all times Key Accountabilities: Team Sales TargetAchieve agreed team sales targets ensuring compliance with Bank's policies and procedures to support achievement of overall branch targets. Product & Service SalesPromote Bank's products and services including Salary Accounts, Loans, Cards and Deposits to potential customers by making proactive sales efforts and capitalizing on cross-selling opportunities.Open new business channels by listing new companies and actively visiting listed companies with Bank.Prepare a sales plan for the team to meet assigned targets and actively follow up on execution.Manage team members on day-to-day activities and call reports to meet expectations for the sales plan.Coach and guide team members to achieve assigned targets and deliver best image to the Bank.Ensure clients fully understand and agree to all features, applicable fees, terms, and conditions of products and services they are purchasing.Direct customers to appropriate channels (ATM, Mobile and Internet Banking) whenever required.Conduct pro-active visits to customers outside branch to achieve sales targets. Customer ServiceDirect customers to branch networks for service queries and escalate complex ones to appropriate channel, to maintain high degree of customer satisfaction in line with Bank's service quality standards.Ensure flawless execution of client relationship transactions, maintaining appropriate records and responding to customer requests and queries without delay 4. Competitor AwarenessDevelop competitor awareness to assess extent to which Bank's products and services are competitive and achieve market coverage Qualifications, Experience & Skills: Minimum Qualification:University Graduate in Business Management, Accounting or Finance Minimum Experience 5 - 8 years experience in Banking Sales, with active network and connections list Job-Specific Skills :Knowledge of Retail and Personal Banking Products and ServicesRelationship Building SkillsMarketing and Selling SkillsNegotiation SkillsAbility to Collaborate and Communicate EffectivelyKnowledge of Retail Credit PolicyAbility to interact with internal and external stakeholders in a multi-cultural environment English and Arabic Language - Mandatory Skills: retail,customer,arabic,personal banking,english,sales plan,skills,building,service quality,sales Show more Show less