B2B Quality Analyst

Job Description Prepare quotes, contracts, and RFP/RFI responses Maintain quote documentation with accurate pricing and configurations Maintain sales demonstration tools and applications in support of sales teams Work within a few sources of data/systems to produce an outcome with some variability Practice a moderate level of independent judgement to make decisions Develop and deliver sales presentations and/or trainings in a professional and effective manner Maintain up-to-date awareness of company activities and industry trends Provide consistent follow up on opportunities or inquiries Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations Identify and summarize moderately complex issues for management review Work with teams and report directly to Support Manager Additional Job Description Experience in written and verbal communication with internal and external partners Experience in administrative tasks, organization of work materials, prioritization, and meeting quotas Demonstrated ability critically think and address moderate customer and client issues Demonstrated ability to focus on customer needs and communicate with higher level staff Demonstrated ability to follow scripts and/or processes according to contractual agreements Demonstrated ability to follow scripts and/or processes according to contractual agreements Aptitude to learn new technology and data Prior experience working with MS programs Show more Show less