Sales Service Representative

Company Description Octopus Outsourcing delivers business process outsourcing solutions designed to help organizations streamline operations and enhance customer experiences. Headquartered in Alexandria, Egypt, the company operates in a dynamic environment that emphasizes innovation and continuous improvement. Octopus Outsourcing focuses on building strong, long-term partnerships through reliable, high-quality service and effective communication across regions and markets. Team members work with modern facilities and tools, contributing to a culture that values growth, adaptability, and performance. The organization offers opportunities for individuals who are eager to develop their skills and advance in a fast-paced, service-driven industry. Role Description The Sales Service Representative is a full-time, on-site role based in Cairo. In this position, the individual responds to customer inquiries, provides product and service information, and supports sales activities through effective communication and follow-up. Daily tasks include handling incoming calls and messages, identifying customer needs, recommending suitable services, and processing orders or service requests accurately. The role involves maintaining up-to-date knowledge of Octopus Outsourcing’s offerings, documenting interactions in internal systems, and collaborating with team members to ensure customer satisfaction and achieve sales targets. The representative is also expected to support issue resolution, escalate complex cases when needed, and contribute to a positive, professional customer experience. Qualifications Strong customer service and relationship-building abilities, with a focus on active listening and problem-solving. Sales support skills, including lead follow-up, basic negotiation, and the ability to explain services clearly and persuasively. Excellent verbal and written communication skills in English; additional language proficiency is an advantage. Comfort with using computer systems, CRM tools, and standard office software to document and manage customer interactions. Ability to work on-site in Cairo, manage time effectively, and stay organized in a high-volume, fast-paced environment. Previous experience in sales, call centers, or customer support is preferred but not required. High school diploma or equivalent; post-secondary education in business, communications, or a related field is a plus. Commitment to equal opportunity, teamwork, and continuous learning in a diverse and inclusive workplace. Show more Show less