Customer Service Rep(Airline account) | C1 English Graduates(Morning Shifts)

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly five decades of industry experience. The company has evolved to meet the demands of the AI era, combining advanced technology with a strong focus on human-centered support. TP delivers modern, intelligent, and empathetic customer experience solutions for clients worldwide. The organization is committed to innovation, continuous improvement, and creating inclusive workplaces. Joining TP means being part of a future-focused team that values professionalism, learning, and growth. Role Description This is a full-time, on-site role based in Qesm 1st New Cairo for a Call Center Airline account serving English-speaking customers at a C1 proficiency level, with morning shifts. The role involves handling inbound and outbound calls, assisting passengers with flight bookings, changes, cancellations, check-in queries, and general travel information. Team members will manage customer inquiries, resolve issues efficiently, provide accurate and timely information, and follow airline procedures and guidelines. The position also includes promoting relevant airline services when appropriate, documenting interactions in the system, and meeting performance targets while maintaining a high standard of customer satisfaction. Collaboration with supervisors and colleagues, adherence to quality and compliance standards, and participation in training and coaching sessions are part of the daily responsibilities. Qualifications Strong communication skills, including clear spoken and written English at C1 level, and the ability to build rapport with diverse customers. Customer service skills, with experience in handling inquiries, complaints, and complex situations in a calm and professional manner. Knowledge or interest in airlines and aviation, with the ability to learn airline policies, booking procedures, and travel regulations. Sales and upselling abilities, with a focus on recommending suitable airline services and offers while respecting customer needs. High school diploma or bachelor’s degree preferred, along with basic computer literacy and proficiency in using call center and CRM tools. Ability to work on-site in Qesm 1st New Cairo during morning shifts, maintain punctuality, and follow structured schedules. Strong problem-solving skills, attention to detail, and a customer-centric mindset in a fast-paced environment. Previous call center or customer-facing experience is an advantage but not mandatory; willingness to participate in training and continuous development. Show more Show less