Fluent English Call Center Rep

Company Description Aura Communication is a leading HR Outsourcing, Staffing, and Payroll Outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with a branch in Miami, Florida, USA. The company supports local and international clients across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura Communication operates as a trusted one-stop HRO/BPO partner, offering comprehensive workforce and business process solutions. Team members join a growing organization that values professional service, regional expertise, and long-term client relationships. Role Description This is a full-time, on-site Fluent English Call Center Representative role based in Cairo, Egypt. The Call Center Representative will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about services and solutions. Daily responsibilities include resolving customer issues, documenting interactions in internal systems, and following established procedures and scripts while maintaining a professional tone. The role also involves collaborating with team members, escalating complex cases when necessary, and consistently working to improve customer satisfaction. Representatives are expected to meet performance targets, adhere to quality standards, and maintain punctual attendance. Qualifications Strong customer-focused skills, including experience as Customer Service Representatives and commitment to Customer Satisfaction. Excellent Interpersonal Skills and Customer Support abilities, with clear, fluent English communication (spoken and written). Solid Computer Literacy, including familiarity with call center software, CRM systems, and basic office applications. Ability to remain calm under pressure, manage multiple tasks, and follow structured processes and scripts. Previous call center or client-facing experience is preferred, especially in outsourcing or BPO environments. High school diploma or equivalent required; further education in business, communications, or related fields is an advantage. Willingness to work full-time on-site in Cairo and adhere to rotating shifts, including evenings or weekends if needed. Show more Show less