Retail Digital Products And Payments Manager

Company Description EGBANK, founded in 1981, is driven by a vision to offer a vibrant, youth-centric banking experience. Guided by core values of “Youth First,” the bank focuses on the needs and aspirations of younger generations, fostering creativity and future-oriented solutions. A passionate team works to continuously enhance customer satisfaction and deliver exceptional experiences for partners and investors. EGBANK embraces futuristic thinking and strategic partnerships to expand its impact in a fast-evolving financial landscape. An entrepreneurial culture encourages challenging the status quo and developing innovative solutions that empower both team members and collaborators. Role Description The Retail Digital Products and Payments Manager is a full-time, on-site role based in Cairo, Egypt, responsible for leading and optimizing the bank’s retail digital products and payment solutions. This role oversees the lifecycle of digital banking products and payment services, from concept and design through launch, enhancement, and retirement. The manager collaborates with cross-functional teams to define product roadmaps, gather customer and market insights, and ensure seamless implementation of new features and services. Daily tasks include monitoring product performance, analyzing usage data, managing projects related to digital channels and payment platforms, and coordinating with sales and customer experience teams to drive adoption and improve satisfaction. The role also involves staying updated on industry trends, regulatory requirements, and competitive offerings to maintain EGBANK’s position as an innovative, youth-focused financial institution. Qualifications Candidates should possess strong Analytical Skills to interpret data, track product performance, and support data-driven decisions. Candidates should possess Product Management skills to manage product lifecycles, define roadmaps, and align digital offerings with customer and business needs. Candidates should possess Sales-related skills to collaborate with retail teams, support go-to-market plans, and drive adoption of digital products and payment solutions. Candidates should possess Project Management skills to plan, coordinate, and deliver digital initiatives on time and within scope. Candidates should possess Customer Experience skills to design user-centric journeys, gather feedback, and continuously improve digital touchpoints. Relevant qualifications include a bachelor’s degree in Business, Finance, Marketing, Information Systems, or a related field. Additional beneficial skills include knowledge of digital banking and payments, familiarity with fintech trends, strong communication and collaboration abilities, and fluency in English and Arabic. Experience in retail banking, digital product development, or payment solutions, along with a proactive, entrepreneurial mindset, is highly advantageous. Show more Show less