AFU Acquiring Senior Officer

About Us JOB DESCRIPTION Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well. Our EVP's At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team. Job Description Ensure that all Account Set-up requests received thru various channels from respective clients before the cut off time are assigned daily to the team within the specified time-frames. Ensure jobs assigned during rotation exercise are also completed within agreed time frames and with required accuracy levels. Ensure checking process for all pre-defined activities is done on time in order to maintain accuracy. Verify the check list maintained by the team to ensure there are no miss outs. Merchant Onboarding & Amendment setups checking. Analyze and solve customer queries. Monitor and follow up pending issues. Meeting TAT & SLA. Ensure that there is no impact to BAU in the absence of Manager and process is not impaired. Query handling from various internal / externals teams/ clients. Ensure that process documents are followed by the team to avoid any miss outs the daily BAU activities. Ensure that the daily check list is maintained and followed to avoid any miss outs. Verify the daily MIS updated by the team to ensure accuracy to avoid any mismatch in the unit capacity plan. Responsibilities Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive. Show more Show less