Guest relation agent

Company Description Zen Stays Hospitality is a dedicated partner for both property owners seeking seamless management and guests looking for memorable stays. The company focuses on delivering exceptional hospitality experiences in the heart of Cairo through attentive service and well-managed properties. Zen Stays Hospitality emphasizes reliability, comfort, and personalized support for its clients and guests. Team members are encouraged to contribute to a welcoming, professional, and guest-centric culture. Joining Zen Stays Hospitality means being part of a growing organization committed to high service standards and continuous improvement. Role Description This is a full-time, remote Guest Relations Agent role responsible for supporting guests before, during, and after their stay. The Guest Relations Agent will handle inbound inquiries through phone, email, and messaging platforms, providing prompt, accurate, and friendly assistance. Daily tasks include managing reservations and booking changes, confirming check-in details, and sharing property information and local recommendations. The role also involves addressing guest concerns, resolving issues efficiently, and escalating complex situations when needed. The Guest Relations Agent will collaborate with internal teams and property partners to ensure smooth operations, maintain up-to-date guest records, and contribute to continuous improvements in guest experience and service quality. Qualifications Must have experience in working in property management Strong Communication and Customer Service skills, with the ability to interact professionally and clearly across phone, email, and messaging channels. Experience in Guest Relations, Customer Satisfaction, and Receptionist Duties, preferably in hospitality, hotels, short-term rentals, or a related service industry. Proven ability to manage multiple inquiries at once, prioritize tasks, and maintain attention to detail in a fast-paced, remote environment. Comfort with using reservation systems, CRM tools, and standard office software; ability to learn new digital platforms quickly. Fluency in English (spoken and written); additional language skills are a plus. Strong problem-solving skills, a calm and empathetic approach to conflict or complaints, and a commitment to delivering positive guest outcomes. Previous remote work experience and the ability to work flexible hours, including evenings, weekends, and holidays as needed. High school diploma or equivalent required; post-secondary education in hospitality, tourism, or a related field is an advantage. Show more Show less