Customer service representative English speakers B2/C1 up to 21k net salary

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, the company has evolved to deliver sharper, more modern, and empathetic customer experience solutions. TP combines intelligent technologies with human-centric service to support clients across diverse industries. The organization focuses on innovation, adaptability, and future-ready operations. Team members join a company committed to continuous improvement and professional growth. Role Description This is a full-time, on-site Customer Service Representative role located in New Cairo for English speakers at B2/C1 level, offering up to 21k net salary. In this position, the representative will handle inbound and outbound customer interactions, respond to inquiries, and provide accurate information about products and services. Day-to-day tasks include resolving issues, documenting customer interactions, and following established procedures and service standards. The role involves maintaining a high level of professionalism, actively listening to customer needs, and ensuring timely and effective solutions. Team members will collaborate with colleagues and supervisors to improve processes and contribute to overall customer satisfaction. Qualifications Ability to work as a Customer Service Representative, delivering consistent and professional front-line support. Strong Customer Support skills, including handling inquiries, troubleshooting issues, and following up on open cases. Focus on Customer Satisfaction, aiming to meet or exceed service quality targets and performance metrics. Experience or aptitude in Customer Service and Customer Experience, with an understanding of best practices in client interaction. English proficiency at B2/C1 level (spoken and written), with clear, effective communication skills. Ability to work on-site in New Cairo in a full-time schedule, with reliability and punctuality. Comfort using computer systems, CRM tools, and standard office software; quick learner of new platforms. Strong problem-solving, active listening, and conflict-resolution abilities; customer-oriented mindset. Prior experience in customer service or call center environments is an advantage but not mandatory. High school diploma or equivalent; further education is a plus. Show more Show less