Assistant Manager, Control Tower (Ops Excellence)

About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Senior Partnership Manager who can help us move even faster. What you'll do: The Assistant Manager – Control Tower is responsible for overseeing real-time warehouse operations, ensuring seamless coordination across inbound, outbound, and inventory activities. This role focuses on monitoring performance, resolving operational issues, and driving efficiency through data-driven decision-making. Operational Monitoring Monitor end-to-end warehouse operations (inbound, outbound, inventory) in real time Ensure adherence to SLAs, KPIs, and operational targets Identify bottlenecks and take corrective actions promptly Control Tower Management Act as the central point of coordination for all warehouse activities Track shipments, order flow, and inventory movement Provide timely updates and escalation management Stakeholder Coordination Collaborate with internal teams (transportation, planning, fulfillment) Communicate with vendors and third-party logistics providers Align operations with business and customer requirements Data & Reporting Analyze operational data to identify trends and improvement areas Prepare daily, weekly, and monthly performance reports Maintain dashboards and ensure data accuracy Process Improvement Drive continuous improvement initiatives Implement best practices to enhance efficiency and reduce costs Support automation and system optimization projects Team Support Guide and support control tower executives/analysts Ensure proper shift planning and coverage Train team members on systems and processes What you'll need: Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field 5–7 years of experience in warehouse operations, logistics, or control tower functions Experience in e-commerce or high-volume fulfillment environments is preferred Strong analytical and problem-solving skills Proficiency in WMS, ERP systems, and Excel Excellent communication and stakeholder management skills Ability to work in a fast-paced, dynamic environment Who'll excel We're looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original. noon is not for everyone; readiness to adapt, pivot, and learn is essential. Show more Show less