LGAF-00000-Dispute Resolution Section Head

Job Purpose JOB DESCRIPTION Leads and manages dispute resolution processes to protect the organization’s interests. Develops strategies for resolving conflicts efficiently while ensuring compliance with legal and regulatory standards. Provides expert guidance and supports stakeholders in minimizing risks and achieving favorable outcomes. Key Responsibilities Oversee the resolution of disputes, ensuring timely and favorable outcomes while safeguarding the organization’s interests. Develop and implement comprehensive policies, guidelines, and frameworks for dispute resolution and conflict management. Lead negotiations, mediations, and arbitrations with external parties, ensuring strategic alignment and risk mitigation. Collaborate with legal counsel and senior management to design strategies for managing complex disputes and litigation cases. Conduct detailed analysis of disputes to identify underlying causes and recommend preventative measures to minimize recurrence. Prepare and maintain detailed case documentation, including reports, agreements, and settlement terms. Establish and manage relationships with external arbitrators, mediators, and legal professionals to support dispute resolution processes. Monitor and ensure compliance with legal and regulatory requirements during conflict management and resolution. Develop training programs for internal teams on effective conflict management and dispute resolution strategies. Act as a key advisor to internal stakeholders on resolving conflicts and mitigating risks. Review and evaluate dispute resolution cases to identify process improvements and enhance efficiency Provide regular updates and reports to senior management on the status of ongoing disputes, outcomes, and potential risks Promote a culture of proactive conflict resolution and collaboration across the organization Evaluate and select dispute resolution methods tailored to the complexity and nature of each case (e.g., arbitration, mediation, or negotiation). Ensure alignment of individual and team efforts with the organization's strategic goals, fostering a culture of collaboration, accountability, and continuous improvement to achieve desired outcomes. Perform any additional duties or tasks assigned by the direct supervisor, as required to support departmental and organizational objectives. Education & Experiences 7-8 years of experience in dispute resolution, arbitration, or legal practice, with at least 2 years in a leadership role. Certification in arbitration, mediation, or dispute resolution (e.g., CIArb) is preferred. Key Skills Expertise in dispute resolution techniques, including negotiation and mediation. Strong understanding of legal frameworks and regulatory compliance. Effective communication and interpersonal skills. Analytical and problem-solving abilities to identify root causes of disputes. Strategic thinking and ability to recommend preventive measures. Leadership and team management capabilities. Proficiency in preparing legal documentation and case summaries. Knowledge of industry-specific conflict management practices. Commitment to ethical and professional dispute resolution. Show more Show less