Telesales Representative

Company DescriptionSoftware Bank is a regional ERP and digital-transformation company working with businesses across the Middle East. Our main ERP platforms are Odoo and LOGO ERP, in addition to our own business solutions, integrations, and enterprise applications. Role Description This is a full-time, on-site Telesales Representative role based in Amman, Jordan. The Telesales Representative will engage prospective and existing customers via phone to present ERP and technology solutions, qualify leads, and convert opportunities into sales. Daily responsibilities include managing outbound and inbound calls, understanding customer needs, explaining product features and benefits, and following up on leads provided by marketing and business development teams. The role involves maintaining accurate records of interactions and sales activities in the CRM system, coordinating with the sales and technical teams to schedule demos or meetings, and achieving individual and team sales targets. The Telesales Representative will also provide basic product information, handle routine customer inquiries, and support customers in the early stages of their onboarding journey. Qualifications Strong Communication skills, including clear verbal communication, active listening, and professional phone etiquette. Customer Service and Customer Support skills to handle inquiries, address concerns, and maintain positive, long-term customer relationships. Sales skills, including lead qualification, negotiation, and closing, with a focus on telesales and technology solutions. Training capabilities to guide customers through basic product features, usage, and next steps in their digital transformation journey. Proven experience in telesales, inside sales, or call center roles, ideally within software, ERP, or technology services. Ability to work with CRM and call management tools, and to maintain accurate records of calls, leads, and opportunities. Goal-oriented mindset with the ability to meet and exceed sales targets while working in a fast-paced environment. High school diploma or bachelor’s degree in Business, Marketing, Information Technology, or a related field is preferred. Strong organizational and time management skills, with the ability to manage multiple leads and follow-ups. Proficiency in English; Arabic language skills are highly beneficial for working with regional clients. Show more Show less