Sales Specialist - Ecommerce

About the Role The E-Commerce Key Account holds a dual-mandate role responsible for driving end-to-end commercial growth and flawless operational execution for assigned quick-commerce platforms (e.g., Amazon, Talabat, noon, Careem). This position acts as the primary platform custodian, negotiating Joint Business Plans (JBPs) and trade marketing investments while simultaneously managing node-level supply chain execution, dark store expansions, and digital shelf health to eliminate operational leakage. Key Responsibilities 1. Commercial Leadership & Relationship Management Account JBPs : Lead top-to-top platform relationships for assigned accounts. Negotiate monthly activation plans. Growth & Expansion : Spearhead the commercial rollout for aggressive dark store expansions (20 to 50 new locations per platform), ensuring Day-1 visibility and optimal inventory allocation for key categories (Fresh, F&V, Ice Cream, and Private Label). Retail Media & Promotions : Manage platform-specific advertising campaigns (Ads & sponsored listings) and track Promotional ROI to ensure trade investments translate into profitable net contribution. Assortment & Basket Engineering: Design and implement virtual bundles, platform-exclusive multi-packs, and cross-category recommendations to drive a growth in Average Order Value (AOV). 2. Operational Excellence & Execution Command Center Management: Utilize the Sead Platform and Power BI dashboards daily to execute automated exception reporting, flagging critical Out-of-Stocks (OOS), low fill rates, and late deliveries. Node-Level Forecasting :Drive 90% SKU/store forecasting accuracy by analyzing sales history, weekday patterns, and seasonal demand to align inventory with localized dark store consumption. Leakage Prevention : Trace daily OOS items to their root causes and quantify lost sales from short deliveries against received orders. SLA Enforcement : Enforce strict service-level agreements with internal supply chain and platform logistics to achieve 95% on-time delivery and reduce store receiving times. 3. Digital Merchandising & Digital Shelf Health Assortment Architecture : Define and map the Core vs. Non-Core assortment based on individual store demand and specific shopper profiles. Catalogue Completeness : Guarantee 100% platform catalogue accuracy. Ensure every assigned active SKU has the correct barcode, price, mobile-ready image, and search-optimized content. NPD Launches : Track the 30/60/90-day performance productivity of all New Product Development (NPD) launches across assigned platforms and store locations. Primary KPIs & Success Metrics Growth :Achieve a agreed increase in sales per active store and growth in Average Order Value (AOV). Availability : Maintain strict 95% availability for the Core Assortment and 85% for Non-Core SKUs. OOS Rate: Cap the maximum agreed OOS rate for Core Assortment. Service Levels : Achieve a 95% on-time delivery rate and agreed delivery rejection rate. Waste/Returns : Maintain agreed Goods Return Voucher (GRV) / Return rate through improved forecasting and shelf-life management. Qualifications 3–5 years of hybrid experience in Key Account Management and E-commerce Supply Chain/Operations within the FMCG or grocery sector. Direct experience scaling brands on Q-commerce platforms (Talabat, Amazon, noon, Careem) and managing multi-node dark store logistics. Strong analytical proficiency; highly comfortable using Power BI, automated exception reporting tools, and predictive forecasting models. Proven track record of managing perishable goods (F&V, Fresh) with an understanding of short-shelf-life supply chain dynamics. Show more Show less