English Technical Support | South Africa Account

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on customized, consultative solutions that address each customer’s unique business needs, enabling clients to concentrate on their core operations. With strong emphasis on global coverage and cultural understanding, ETISAL International leverages industry best practices and advanced technologies to deliver high-value, innovative services. The company is committed to transparency, flexibility, integrity, and a passion for service, continually working to enhance management and operational standards. Its teams strive to exceed client expectations while appreciating the importance of human capital and first-class quality. Role Description This is a full-time, on-site role based in Cairo, Egypt, for an English Technical Support | South Africa Account at ETISAL International Group. The role involves providing technical support and customer assistance in English to customers from the South Africa account, resolving inquiries and issues through phone, email, and chat. Daily responsibilities include troubleshooting technical problems, guiding customers through solutions, and escalating complex cases when needed, while maintaining accurate documentation in the system. The role also requires clear communication, adherence to service-level agreements, and coordination with internal teams to ensure consistent, high-quality customer experience. The individual in this position is expected to follow established procedures, meet performance targets, and contribute to a positive and professional contact center environment. Qualifications Strong English communication skills, including clear verbal and written communication, with the ability to explain technical information in an accessible manner. Customer service and client support skills, including active listening, problem-solving, and the ability to manage sensitive or complex inquiries professionally. Experience in English teaching, training, or coaching, demonstrating the ability to guide users, share knowledge, and support skill development where needed. Translation or language support capabilities, especially between English and local languages, to assist customers and internal teams when required. Previous experience in technical support, contact centers, or BPO environments is preferred, especially with international accounts. Comfort with using CRM systems, ticketing tools, and standard office applications, and the ability to learn new platforms quickly. High level of reliability, time management, and attention to detail, with the ability to work in shift-based schedules if required. Relevant diploma or bachelor’s degree in languages, communication, IT, or a related field is an advantage. Show more Show less