English Customer Advisor (C1)

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with services in software development, analytics, digital solutions, business operations, and customer experience. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes, outcomes, and productivity. The company’s success is strongly rooted in its people-focused culture, emphasizing partnership, professional growth, and high-quality service delivery. Role Description The English Customer Advisor (C1) is a full-time, on-site role based in Qesm El Maadi. The person in this role will handle inbound and outbound customer contacts in English, respond to inquiries, and provide accurate information about products and services. Daily tasks include resolving issues, documenting interactions, and following established procedures to ensure timely and effective support. The English Customer Advisor will work to maintain high levels of customer satisfaction by actively listening, clarifying needs, and offering appropriate solutions. The role also involves collaborating with colleagues, escalating complex cases when needed, and meeting performance targets related to quality, efficiency, and customer experience. Qualifications Strong customer-focused skills, including Customer Satisfaction and Customer Support, with the ability to handle diverse customer needs professionally. Experience in Customer Contact and Client Counseling, demonstrating the capability to manage inquiries, guide clients, and provide suitable recommendations. Excellent Communication skills in English (C1 level), both spoken and written, with clear, courteous, and effective interaction styles. Ability to work on-site in Qesm El Maadi, with flexibility to follow shift schedules and adhere to team and company policies. Good problem-solving and decision-making abilities, with attention to detail and accurate documentation of customer interactions. Comfort using computer systems, CRM tools, and other customer service platforms; proficiency in MS Office or similar applications is an advantage. Previous experience in customer service, call centers, or client-facing roles is preferred but not mandatory. High school diploma or university degree in any field is beneficial; ongoing willingness to learn and adapt to new processes and technologies. Show more Show less