Aftersales Manager

Al Wefaq Jordanian Automotive is the official and exclusive dealer of ROX Motor in Jordan. We're building an aftersales team that delivers a premium experience to every ROX owner. Key Responsibilities Deliver aftersales revenue, gross profit, net profit, and P&L targets against the approved budget. Grow parts and accessories sales. Improve CSI, NPS, and customer retention. Oversee workshop productivity, efficiency, utilization, and repair quality. Manage spare parts availability, fill rate, first pick rate, and inventory turnover. Maximize warranty cost recovery from the manufacturer. Keep key-to-key turnaround on target and ensure deadlines and service commitments are met. Lead the SWOT action plan and strategic improvements. Lead, develop, and evaluate the aftersales team. Requirements 6+ years in automotive aftersales, including at least 5 years in a management role. Bachelor's degree in mechanical engineering or any related field. Proven record of managing aftersales P&L, service operations, and spare parts. Strong understanding of warranty processes and manufacturer standards. Experience with luxury, hybrid, or electric vehicle brands is preferred. Very good command of Arabic and English, and strong reporting and Microsoft Office skills. Strong leadership, customer focus, and commercial judgment. Interested candidates can send their CV to: [redacted email] Show more Show less