Patient Support Specialist (PSS) - English Speaker B2

Company Description Innovative Work Solutions is a leading provider of professional outsourcing services, empowering businesses with smart, flexible, and dedicated solutions. The company specializes in delivering seamless customer experiences across a wide range of industries. With a visionary team, advanced technology, and a client-centric mindset, Innovative Work Solutions is a trusted partner for organizations seeking high-quality call center services. The company is committed to redefining flexibility, professionalism, and excellence in every interaction, supporting clients’ growth and success worldwide. Role Description The Patient Support Specialist (PSS) – English Speaker B2 is a full-time, on-site role based in Cairo, Egypt. This role focuses on assisting patients and customers via phone, chat, or email, providing clear information, guidance, and support regarding services, appointments, and general inquiries. The PSS will handle incoming and outgoing communications, document interactions accurately, and escalate complex issues when necessary. Day-to-day responsibilities include resolving patient concerns, troubleshooting basic technical or access issues, following established procedures, and maintaining high standards of service quality and confidentiality. The position requires consistent adherence to performance metrics, collaboration with team members, and a professional, empathetic approach in every interaction. Qualifications Previous customer service for at least 6 months is a must. Fluent English (B2–C1) Candidates should possess strong Customer Support and Communication skills to manage patient inquiries effectively. Candidates should possess solid Technical Support and Troubleshooting skills to help resolve access or service-related issues. Candidates should possess excellent Analytical Skills to interpret information, identify patterns, and propose solutions. Candidates should possess good spoken and written English skills at B2 level or higher, and the ability to communicate clearly and respectfully. Previous experience in call centers, healthcare support, or customer service is beneficial. Ability to work on-site in Cairo, Egypt, in rotating shifts, including evenings, weekends, or holidays if required. Proficiency with basic computer applications, CRM tools, and documentation systems is an advantage. High school diploma or equivalent required; post-secondary education in a related field is a plus. Show more Show less