Call Center Agent

Job Summary Call Center Agent is responsible for providing excellent customer service by responding to inquiries, resolving issues, and offering assistance in a timely and professional manner. The agent will manage both inbound and outbound calls, ensuring customer satisfaction while adhering to company policies and procedures. Key Responsibilities Answer inbound customer calls promptly, addressing inquiries, complaints, and service requests. Provide clear and accurate information about company products, services, and policies. Resolve customer issues or concerns, escalating complex issues to supervisors when necessary. Document customer interactions and feedback in the company’s CRM system. Meet call handling and customer satisfaction targets. Follow company guidelines for call scripts, ensuring consistent service quality. Assist with outbound calls for customer surveys, follow-ups, and promotions. Required Qualifications 1+ years of experience in call center or customer service. Preferred Qualifications Fluent in English, with written and verbal communication skills. Skills And Competencies Good communication and interpersonal skills. Basic understanding of debt collection processes. Ability to work well under pressure and meet deadlines. Strong organizational skills and attention to detail. Education and Certifications Bachelor’s degree in business administration or related field. Show more Show less