IT Support Specialist

About this role: Job Summary The IT Support Specialist will provide technical support and maintain the company’s IT infrastructure, ensuring smooth operation of computers, networks, applications, and business systems across offices, project sites, and operational locations. The role requires a proactive individual who can troubleshoot technical issues, support end users, manage IT assets, and ensure reliable technology services to support daily business operations. Key Responsibilities End User Support Provide first-line and second-line technical support to employees through phone, email, and onsite assistance. Troubleshoot and resolve hardware, software, network, and system-related issues. Install, configure, and maintain desktops, laptops, printers, mobile devices, and other IT equipment. Support users across office locations, landscaping project sites, and remote locations. Manage IT support requests and incidents through a ticketing system Service Desk manage Engine Ensure timely resolution of technical issues and maintain user satisfaction. Hardware and Asset Management Maintain an updated inventory of IT assets, including computers, laptops, printers, network devices, and mobile devices. Perform hardware installation, replacement, and maintenance activities. Coordinate with vendors for hardware repairs, warranty claims, and IT services. Ensure proper deployment and configuration of new devices. Network and Infrastructure Support Assist in maintaining LAN/WAN connectivity and Wi-Fi networks Troubleshoot connectivity issues at offices and project locations. Support VPN connectivity and remote access solutions. Perform basic network monitoring and escalate complex issues when required. Microsoft 365 and Application Support Provide support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint. Manage user accounts, password resets, and access permissions (Azure AD / Microsoft Entra ID). Support business applications such as ERP, HR systems, attendance systems, and operational applications. Assist users with software installation, updates, and configuration. Security and Compliance Support Follow IT security policies and procedures. Support antivirus, endpoint protection, and device security solutions. Ensure compliance with company IT standards. Educate users on cybersecurity best practices, phishing awareness, and safe technology usage. Documentation and Reporting Maintain IT documentation including user guides, system configurations, and troubleshooting procedures. Prepare regular reports on incidents, assets, and system issues. Assist in IT projects, upgrades, and technology deployments. Qualifications: Bachelor’s degree in information technology, Computer Science, Information Systems, or related field. Relevant IT certifications are preferred 5–8 years of experience in IT support or helpdesk roles. Strong knowledge of Windows operating systems and Microsoft Office applications. Experience supporting Microsoft 365 environments. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPN). Experience with hardware troubleshooting, PC assembly, and peripheral devices. Knowledge of Active Directory / Microsoft Entra ID user management. Experience with IT ticketing systems and remote support tools. Ability to troubleshoot software, hardware, and connectivity issues. Microsoft Certified: Fundamentals (MS-900, AZ-900) or equivalent. CompTIA A+ / Network+. ITIL Foundation. Microsoft 365 Certified Associate certifications. Strong problem-solving and analytical skills. Excellent communication and customer service skills. Ability to prioritize multiple tasks and work under pressure. Good documentation and reporting skills. Ability to work independently and as part of a team. Willingness to travel between company offices and project sites when required. Experience working in landscaping, facilities management, construction, or field-service environments is an advantage. Experience supporting users across multiple locations is preferred. Office and field-based support environment. Occasional travel to project sites and operational locations. Ability to respond to urgent technical issues when required Show more Show less